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Terms & conditions

As a registered attendee or participant (“you”) in Exchange (the “Event”), you agree to these terms and conditions (collectively, the “Agreement”) with Exchange LLC. If you are completing the registration on behalf of another individual, you warrant that you have made the attendee or participant aware of this Agreement and that he or she has accepted these terms and conditions.

Cancellation/Refund Policy

Our cancellation and refund policy is as follows: if you cancel on or before January 31, 2026, you will receive a full refund minus a 5% administration fee. After February 1, 2026, tickets are non-refundable.

Changes

We all know things can change at a moment’s notice. Exchange reserves the right to change any and all aspects of the Event, including but not limited to, themes, content, program, speakers, moderators, venue and times. This does not entitle you to a refund inside of 30 days.

Force Majeure

Force majeure means “act of God.” The “force majeure” clause means, if there is a natural disaster (fire, flood, hurricane, war, pandemic, etc.), and we have to cancel the event, we will refund your registration fee, but we aren’t liable for your other costs (travel, etc.).

Media & Content

Cameras are everywhere today. By attending the conference, you grant Exchange the right to record, film, photograph and/or capture your likeness. We reserve the right to distribute, broadcast, use or otherwise share those images, without any approval from or any payment to you.

Limited Liability

To the fullest extent permitted by the applicable law, Exchange excludes: (a) all liability for loss, injury or damage to persons or property at the Event; (b) all indemnities, warranties, representations (whether express or implied); and (c) any actual or alleged indirect loss or consequential loss, any loss of profits, anticipated profits, savings, loss of business revenue, loss of business, loss of opportunity, loss of goodwill, or any other type of economic loss, suffered by you howsoever arising. If Exchange is liable to you for any reason, Exchange’s total liability to you in relation to the Event (whether under these terms or conditions or otherwise) is limited to the amount of your fees received by Exchange.

Privacy Policy

Your privacy matters to us. You can check out our privacy policy here.

Code of Conduct

Exchange is an inclusive community designed to be a catalyst for future growth and innovation in both the ETF and overall finance community.. Built to be  a platform and focal point for the exchanging of ideas, engaging conversations and shared learning experiences, it is vital all feel safe and welcome.

Exchange will not tolerate any behavior that is abusive of others,  inappropriate, illegal or is disruptive to the larger goal.

Exchange defines “inappropriate behavior” as that which undermines the spirit and goals of exchange, including any form of written, verbal or physical abuse or threats, the use of derogatory or discriminatory language, gestures or actions, any form of harassment, racism, sexism or any other targeted comments that may violate any local, state or federal laws or cause personal offense to another attendee before, during or after exchange concludes. This policy extends through the use of the exchange app and social media channels.

Exchange may, in its discretion, take action to address any individual(s) or group(s) it believes fail to meet the standards set forth in this code of conduct, including, without limitation, revoking the violating parties’ credentials without refund.

Exchange expects all attendees of our events to follow public health guidelines related to safety, hygiene and covid-19, including, without limitation, social distancing, hand washing, staying home if you are sick and other disease prevention measures.

Please contact Exchange@tmx.com if you believe you’ve observed or experienced a violation of this code of conduct. Notifying Exchange does not constitute or replace a notification to local law enforcement where applicable.

All suspected violations of the law should be reported to local law enforcement.

Attendees are required to wear their badges at all times. Our security guards will deny you entry if you don’t have your badge. No exceptions.

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